topic Re: Sky stream/ EE HUB in Sky Stream

Sky stream/ EE HUB

tvboy55 — Wed, 11 Dec 2024 06:58:33 GMT

Every morning I switch on one if my pucks which is hardwired with a cat 5 cable directly to a port on my new EE hub it gives me a blue screen saying no wi fi connection even tho wi fi is turned off -.

Any ideas - I tried toggling the startup options on/off .

Other pucks connected via switches and normally always powered off if not in use have no issue .

Cat five cable has been checked and new connectors put on to remove that possibly being the issue .

Re: Sky stream/ EE HUB

lettice — Wed, 11 Dec 2024 07:10:37 GMT

You need to have Network standby set to On.

Your setting for Overnight power saving to Off is the preferred option.

When you make a change to any of these options, you need to do a settings restart as below to make sure the option is set.

Also, it is not wise to turn the power switch off or remove the plug overnight for a puck.

Just use the remote control to switch off the puck, so it stays in standby.

The puck runs on a very low power in standby and it also does updates overnight.

Switching off for a long period will disconnect it from the network and will cause problems on wake up.

A short power restart of a few minutes or a restart using the settings restart option is fine and will keep the network connected.

Settings restart:

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Sky stream/ EE HUB

tvboy55 — Wed, 11 Dec 2024 07:30:01 GMT

Thanks just done the reset hopefully it works will not know now probably till tomorrow morning . As for the other pucks I am aware re overnight updates I normally leave them all powered up when a new update is rolled out till they all update . Up to yet , well over a year , never had any issue reconnecting to network when I have them powered down just ironically the one box which is always on .

Re: Sky stream/ EE HUB

tvboy55 — Wed, 11 Dec 2024 15:25:31 GMT

Unfortunately made absolutely no difference still says no wi fi connection even tho wi fi is off and it's connected via cat 5 to my hub

Re: Sky stream/ EE HUB

Jporch316 — Wed, 11 Dec 2024 18:04:18 GMT

@tvboy55 wrote:
Unfortunately made absolutely no difference still says no wi fi connection even tho wi fi is off and it's connected via cat 5 to my hub

Try removing the cat 5 cable and using wifi only.

also if you have any switches in between the router and device this can cause some weird issues. I would also try a different cat 5 cable

is your EE internet mobile or landline based ? Mobile internet is also prone to causing weird issues

Re: Sky stream/ EE HUB

tvboy55 — Wed, 11 Dec 2024 18:21:08 GMT

Thanks internet is fibre to the property no switch but the cat 5 cable is pulled tho the cabling conduit where the sky Q satellite cables were installed . ( ie in the walls ) . Since I paid for the cat 5 to be routed via the conduit I really want to use it as EE wi fi is very unstable . Am getting two brand new cat 5 cables put in after Xmas .

Re: Sky stream/ EE HUB

Jporch316 — Thu, 12 Dec 2024 12:11:43 GMT

@tvboy55 wrote:
Thanks internet is fibre to the property no switch but the cat 5 cable is pulled tho the cabling conduit where the sky Q satellite cables were installed . ( ie in the walls ) . Since I paid for the cat 5 to be routed via the conduit I really want to use it as EE wi fi is very unstable . Am getting two brand new cat 5 cables put in after Xmas .

You could try some

inexpensive powerline adapters until you get them changed .....

Re: Sky stream/ EE HUB

verved — Tue, 17 Dec 2024 22:08:51 GMT

I'm in the same boat.

EE hub

3 Pucks, 2 In bedrooms each connected to a switch each and no issues.

Living room room Puck connected directly to hub and every morning same issue with the Wi-Fi error.

Sky even replaced the Puck.

My hunch is Ethernet port goes to sleep.

At the point of going back to Q.

Re: Sky stream/ EE HUB

tvboy55 — Wed, 18 Dec 2024 05:21:57 GMT

I agree the port must be going to sleep I have resolved the issue by putting another switch between wall socket and puck used good quality cat 5 cables and restarted the puck issue hopefully gone away . I am assuming switch is keeping the connection alive as even when it's off there us traffic on the switch

Re: Sky stream/ EE HUB

verved — Wed, 18 Dec 2024 06:39:11 GMT

Thanks for the reply.
There we are then atleast have a fix of sorts but it's not ideal is it.

My plan today if I get time is to speak to EE / Sky tech a see if they have resolution although I don't hold up much hope.

There's certainly nothing in the hubs settings.

Thanks .

Re: Sky stream/ EE HUB

tvboy55 — Wed, 18 Dec 2024 06:52:38 GMT

I had engineer out as I am not happy with the EE hub compared to the BT smart hub it's very unreliable nothing he could do , as usual they blame each other or my network , but he did say they have dumbed the EE hub right down and removed a lot of the settings you could change on the BT smart hub.

Re: Sky stream/ EE HUB

verved — Wed, 18 Dec 2024 06:55:36 GMT

Completely agree. Was migrated over earlier this year and the EE hub interms of flexiblility isn't a patch on the BT smart hub I had.

Re: Sky stream/ EE HUB

Th15 — Wed, 18 Dec 2024 15:39:54 GMT

Mine does exactly the same. The EE hub seems to disconnect idle devices as mine only seems to do it overnight.

I'll try some of the suggestions above too.

Re: Sky stream/ EE HUB

HavencroftKev — Wed, 18 Dec 2024 19:12:34 GMT

Maybe future proof yourself a little and put in a Cat 8 ethernet cable. That's what I use, I know it's excessive but it seems to work well for me.

Re: Sky stream/ EE HUB

verved — Fri, 20 Dec 2024 10:48:05 GMT

Update,

EE useless and with absolutely no answer to give.

SKY Tech claims they have received multiple complaints from customers with EE SH31B hubs classing it as a compatibly issue which are they trying to resolve. Discussed the possibility of the "Network standby mode" not actually doing what it should be doing so this is now allegedly going to be looked into and asked if others with same issue can call in.

Re: Sky stream/ EE HUB

tvboy55 — Wed, 08 Jan 2025 11:41:08 GMT

Tried to report this issue this morning whilst renewing my contract and was told the issue was my broadband speed ( fibre 1.2 gbs ) was not enough to stream 🤦‍♂️🤦‍♂️ . So I had to escalate the issue and managed to get someone who 1/ had heard of he issue and agreed to escalate it. ..,, and 2/ also managed to find a " loyalty discount " to renew my contract that the original person could not !!