topic Re: Stream Puck not connecting via ethernet in Sky Stream

Stream Puck not connecting via ethernet

EvaDeva — Tue, 17 Dec 2024 11:50:02 GMT

My Puck hasn't been able to connect for sometime. It will work on WiFi but not via ethernet. It searches for an IP and can't find one so stops there. I have tried 3 different cables and no difference. The TV works via ethernet and I have no problems with that, just the puck. Any ideas to get me connected?

Re: Stream Puck not connecting via ethernet

Jporch316 — Tue, 17 Dec 2024 12:54:43 GMT

@EvaDeva wrote:
My Puck hasn't been able to connect for sometime. It will work on WiFi but not via ethernet. It searches for an IP and can't find one so stops there. I have tried 3 different cables and no difference. The TV works via ethernet and I have no problems with that, just the puck. Any ideas to get me connected?

Is there an issue with your wifi connection? If not I would leave it on wifi

Re: Stream Puck not connecting via ethernet

Jporch316 — Tue, 17 Dec 2024 12:56:25 GMT

You could also try unplugging your device then rebooting your router (probably best to totally power it off for a few minutes ) the. Powering on your router the. Powering on your device

also worth trying a different ethernet port on your router

Re: Stream Puck not connecting via ethernet

Exiled-in-HH — Thu, 19 Dec 2024 09:09:51 GMT

Who is your ISP?

Re: Stream Puck not connecting via ethernet

EvaDeva — Thu, 19 Dec 2024 09:20:14 GMT

I have tried that, thank you, but still not working.

Re: Stream Puck not connecting via ethernet

EvaDeva — Thu, 19 Dec 2024 09:21:15 GMT

it is Sky

Re: Stream Puck not connecting via ethernet

EvaDeva — Thu, 19 Dec 2024 09:22:13 GMT

The WiFi is fine - I don't use WiFi in my house, only ethernet.

Re: Stream Puck not connecting via ethernet

Exiled-in-HH — Thu, 19 Dec 2024 09:30:28 GMT

Have you reported the issue to Sky?