topic Re: Tv and broadband package cooling off period in Sky Stream

Tv and broadband package cooling off period

Youngvorley2430 — Mon, 11 Nov 2024 21:54:25 GMT

If I get a contract for sky stream and sky broadband at the same time and I'm still within my cooling off period can I keep the broadband and still cancel the tv? I ask because Black Friday is coming and if I cancel the tv I could get it cheaper maybe? I'm currently paying £23 a month for sky stream so you thing I could get it cheaper....

Re: Tv and broadband package cooling off period

MarkGoldsmith — Mon, 11 Nov 2024 22:01:46 GMT

@Youngvorley2430 wrote:
If I get a contract for sky stream and sky broadband at the same time and I'm still within my cooling off period can I keep the broadband and still cancel the tv? I ask because Black Friday is coming and if I cancel the tv I could get it cheaper maybe? I'm currently paying £23 a month for sky stream so you thing I could get it cheaper....

TV and broadband contracts are separate so you can cancel one and keep the other.

If you cancel the TV contract you won't be eligible for a new customer deal so you can't cancel in the cooling off period and then sign up again because a better deal is available as part of Black Friday.

Re: Tv and broadband package cooling off period

Youngvorley2430 — Mon, 11 Nov 2024 22:48:06 GMT

Does that mean that it won't be cheaper that the £23 a month for sky stream that I currently pay?

Re: Tv and broadband package cooling off period

AZIZAT — Tue, 17 Dec 2024 03:58:54 GMT

I don't understand my package as I have deal which includes Netflix and customer service is telling me otherwise. Am confused

Re: Tv and broadband package cooling off period

Chrisee — Tue, 17 Dec 2024 08:29:22 GMT

@AZIZAT all Sky Stream contracts include the Netflix service with ads as it is in the basic bundle. You can pay extra to Sky to upgrade to the Netflix service without ads or the premium Netflix service in UHD etc. this link tells you more https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix