Sky puck internet issues

Andyxe — Mon, 16 Dec 2024 19:28:57 GMT

This is the first time we have had issues with the wifi and the puck. It keeps cycling through being connected, then not connected, then connected to the router but no Internet connection. Tried the cable used for the xbox and it's working but we currently don't have a spare so need the puck to connect to wifi.

I have gone through the usual turn it off and on again, turn the router off and on again, tested the broadband and connections through the app but everything is showing it being fine. Nothing has change bar it being moved to be cleaned and then put back in the same place as before.

Anyone have any ideas for me to try (before I get a new cable?

Thanks

Re: Sky puck internet issues

lettice — Tue, 17 Dec 2024 05:52:26 GMT

Assume, by testing the Sky Stream wifi, you mean testing via the Sky Strean Netflix app.

You can do that via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.

Recommended minimum broadband speed of 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

Rather than removing the power for the puck, perform a restart from the Sky Stream settings menu

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

topic Sky puck internet issues in Sky Stream

Sky puck internet issues

Re: Sky puck internet issues