topic Re: Reinstating streaming device in Sky Stream

Reinstating streaming device

Kate421 — Mon, 16 Dec 2024 17:32:31 GMT

I rang sky and it was agreed I could make a late payment without being restricted. However sky have already restricted me. Each time I ring it's an automated line saying make a payment without the option to talk to someone, can anyone help?

Re: Reinstating streaming device

GD1 — Mon, 16 Dec 2024 17:43:46 GMT

@Kate421 I'm afraid you were misinformed as the billing systems is fully automated and if your payment iu late services will be restricted, advisers cannot override this.

You'll need to pay what you owe and setup a direct debit before your services are reinstated.

Re: Reinstating streaming device

Exiled-in-HH — Mon, 16 Dec 2024 18:47:27 GMT

@Kate421 wrote:
I rang sky and it was agreed I could make a late payment without being restricted. However sky have already restricted me. Each time I ring it's an automated line saying make a payment without the option to talk to someone, can anyone help?

You can contact Sky about the misinformation you received😟

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/