topic Re: Bill payment date change in Sky Stream

Bill payment date change

SLM4 — Tue, 10 Dec 2024 08:27:41 GMT

I have made a bit of a mess with my payment. I joined late November on a Black Friday special expecting a bill on 28 December. Payment was rejected today as not expected until 28. What now?

Re: Bill payment date change

Dazzasky — Tue, 10 Dec 2024 11:13:07 GMT

@SLM4 wrote:
I have made a bit of a mess with my payment. I joined late November on a Black Friday special expecting a bill on 28 December. Payment was rejected today as not expected until 28. What now?

You need to contact Sky directly and sort out the payment otherwise you service will be suspended @SLM4

Re: Bill payment date change

SLM4 — Tue, 10 Dec 2024 13:35:04 GMT

Ok. Tks. They will do a direct debit in 10 days. Got some grace. My bill is marked as paid and has been as such since I subscribed. Little confused!

Re: Bill payment date change

mikealanr — Tue, 10 Dec 2024 15:19:12 GMT

Hi @SLM4

Sky generate a bill 3 days after activation:

Your first bill

Billing starts: Once your services are activated

First payment due date: 3 days after activation

Payment amount: TV subscription (a month in advance) + TV credit agreement (monthly repayment, if you’re paying for a Sky Glass TV in monthly instalments)

For example, if you ordered on the 10 March and activated on the 15 March, your first bill payment will be taken on the 18 March. This payment covers the period from 15 March to 14 April, which includes a month in advance.

Your first payment might be collected slightly later if the date falls on a weekend or Bank Holiday, or if you're paying by Direct Debit.

Important: Just so you know, if you don’t activate within 21 days of delivery, we’ll activate it automatically and your billing will start.

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill

They will try again in 10 days: https://www.sky.com/help/articles/missed-payments-sky-glass

MikeAlanR

Re: Bill payment date change

SLM4 — Tue, 10 Dec 2024 15:43:47 GMT

Thank you. This clears up the confusion.

Re: Bill payment date change

andrrwsmith — Thu, 12 Dec 2024 22:08:39 GMT

We will be paying our bill of £119.? on 20th December my wife and I are both disabled and have mental health problems and are confused as to why our bill is so high

Re: Bill payment date change

mikealanr — Thu, 12 Dec 2024 23:02:31 GMT

Hi @andrrwsmith

We are fellow customers on the forum, and don't know what you subscribe to etc. you will need to call Sky for assistance.

If you are unable to speak with customer services, Sky have a dedicated accessibility team see: https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

MikeAlanR