topic sky stream freezes and sound out of sync in Sky Stream

sky stream freezes and sound out of sync

Rich128 — Thu, 12 Dec 2024 18:59:26 GMT

braodband is ok, strong and I've reset but constant freezing and sound out of sync. Is my Sky Stream device faulty ?

Re: sky stream freezes and sound out of sync

MarkGoldsmith — Thu, 12 Dec 2024 19:11:43 GMT

@Rich128 wrote:
braodband is ok, strong and I've reset but constant freezing and sound out of sync. Is my Sky Stream device faulty ?

What do you mean by strong broadband? Are you referring to the speed?

Speed is only part of the performance equation what is equally important is a strong and stable network connection. How do you have the puck connected to your network?

The lip sync issue is a known issue that Sky are investigating. Freezing is typically caused due to the reason I've mentioned above.

Re: sky stream freezes and sound out of sync

Super+Anthony — Thu, 12 Dec 2024 20:05:19 GMT

Freezing is also an issue for Sky to sort. I have excellent WiFi and stable network and I get the freezing and black screens intermittently. It's nothing to do with my ISP.
I am hoping everything gets sorted by Sky / Comcast next year.
Sky stream is a good product but just needs updating, hopefully in the new year. The menus are great and the way you can move about is really positive