topic Re: Sky VIP technical issue in Sky Stream

Sky VIP technical issue

Anna262 — Wed, 11 Dec 2024 18:29:55 GMT

I have had sky stream and broadband for almost a month now and I am unable to access my sky VIP rewards.

The message I receive is: 'sorry, because of a technical issue, you're currently experiencing a limited service. Please be assured that we're working hard to fix the problem'

I have tried rebooting my hub but that hasn't worked. I've also been in touch with sky recently about my connection and they said we had a good connection.
Does anyone know how to get around this?

Re: Sky VIP technical issue

Lisa-P1987 — Thu, 12 Dec 2024 09:37:37 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky VIP technical issue

Addie15 — Sat, 14 Dec 2024 11:16:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.