https://helpforum.sky.com/t5/Sky-Stream/Sky-remote-not-changing-volume/m-p/4848361#M40898 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4269731">@Foxyladyno1</a></SPAN>. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Wed, 11 Dec 2024 09:24:35 GMT Addie15 2024-12-11T09:24:35Z https://helpforum.sky.com/t5/Sky-Stream/Sky-remote-not-changing-volume/m-p/4847923#M40835 <P>Our remote was working perfectly, operating the TV as well, until we had a software upgrade on the puck.&nbsp; Now, although it will connect, it says our TV is not supported, although it clearly was before.&nbsp; Sky have sent a new remote with no change - it still won't operate tv. Has anyone else had this issue?</P> Tue, 10 Dec 2024 18:47:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-remote-not-changing-volume/m-p/4847923#M40835 Foxyladyno1 2024-12-10T18:47:44Z https://helpforum.sky.com/t5/Sky-Stream/Sky-remote-not-changing-volume/m-p/4848361#M40898 <P>Hi there, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4269731">@Foxyladyno1</a></SPAN>. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A>&nbsp;</P> Wed, 11 Dec 2024 09:24:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-remote-not-changing-volume/m-p/4848361#M40898 Addie15 2024-12-11T09:24:35Z