https://helpforum.sky.com/t5/Sky-Stream/Subtitles-not-working-and-picture-pixelating-on-sky-witness-through-stream-puck/m-p/4847236#M40797 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Tue, 10 Dec 2024 10:12:19 GMT Mr+Flibbles+86 2024-12-10T10:12:19Z https://helpforum.sky.com/t5/Sky-Stream/Subtitles-not-working-and-picture-pixelating-on-sky-witness-through-stream-puck/m-p/4846859#M40771 <P>I've been watching FBI for a couple of weeks on Sky Witness HD using a Sky stream puck with no problems but tonight the subtitles are not showing (even though subtitles are ticked in English using the 3 dots menu) and the picture keeps pixelating? Any idea why?</P> Mon, 09 Dec 2024 21:48:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Subtitles-not-working-and-picture-pixelating-on-sky-witness-through-stream-puck/m-p/4846859#M40771 Kee5 2024-12-09T21:48:19Z https://helpforum.sky.com/t5/Sky-Stream/Subtitles-not-working-and-picture-pixelating-on-sky-witness-through-stream-puck/m-p/4847236#M40797 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Tue, 10 Dec 2024 10:12:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Subtitles-not-working-and-picture-pixelating-on-sky-witness-through-stream-puck/m-p/4847236#M40797 Mr+Flibbles+86 2024-12-10T10:12:19Z https://helpforum.sky.com/t5/Sky-Stream/Subtitles-not-working-and-picture-pixelating-on-sky-witness-through-stream-puck/m-p/4847444#M40804 <P>I looked on other similar posts and someone suggested restarting the puck through the settings menu. I have just done this and will see how it goes</P> Tue, 10 Dec 2024 13:16:53 GMT https://helpforum.sky.com/t5/Sky-Stream/Subtitles-not-working-and-picture-pixelating-on-sky-witness-through-stream-puck/m-p/4847444#M40804 Kee5 2024-12-10T13:16:53Z