topic Re: Sky stream link account not working after software uodate in Sky Stream

Sky stream link account not working after software uodate

Bigpig — Mon, 09 Dec 2024 22:19:21 GMT

Puck wasn't working. Reset as instructions and it completed two software updates. When I get to link account with number on screen the page doesn't work? How do I activate...

Re: Sky stream link account not working after software uodate

Fothergill1 — Mon, 09 Dec 2024 22:39:52 GMT

Hi @Bigpig Make sure you are signed into your My Sky account at https://www.sky.com/mysky

Once logged in go to https://www.sky.com/productsettings/streaming-tv/activate This is where you can enter your activation code.

If that doesn't work you may have a more serious issue so post back here any your post can be escalated to the Community Messaging Team for an online chat with more troubleshooting.

Re: Sky stream link account not working after software uodate

Bigpig — Mon, 09 Dec 2024 22:51:51 GMT

Hi, done that. Just says page restricted from both qr link or typing in activation webpage

I am logged into MySky. But then have to type in activation weblink - is that correct?

Re: Sky stream link account not working after software uodate

Fothergill1 — Mon, 09 Dec 2024 23:02:15 GMT

@Bigpig yes, that's what you need to do.

To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat (too late for tonight so they will contact you tomorrow).

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed. Note replies from Sky are not instant so you will need to regularly check the chat thread.

Re: Sky stream link account not working after software uodate

Bigpig — Tue, 10 Dec 2024 00:08:20 GMT

Looks like could be system update...

Re: Sky stream link account not working after software uodate

Addie15 — Tue, 10 Dec 2024 09:06:55 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Bigpig.