topic Re: Unable to activate Discovery+ or Paramount+ on Sky stream in Sky Stream

Unable to activate Discovery+ or Paramount+ on Sky stream

NT43 — Mon, 09 Dec 2024 13:26:56 GMT

I'm a new customer and I'm unable to activate Discovery+ or Paramount+ on Sky stream. There is an error code MYSKY-2018. Also unable to access Sky Shop, that shows an error code MYSKY_1018.

Assistance would be appreciated

thanks

Re: Unable to activate Discovery+ or Paramount+ on Sky stream

lettice — Mon, 09 Dec 2024 13:53:19 GMT

This error can happen when your puck is still showing in a delivery state and not yet switched over to a delivered state.

You mention you are a new customer.

Has your Sky Stream just arrived today?

If so, wait a good few hours, restart the puck and see if the activation for the apps works.

To restart your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Unable to activate Discovery+ or Paramount+ on Sky stream

NT43 — Mon, 09 Dec 2024 14:05:30 GMT

Thanks Lettice,

I've had two pucks for over a week now. In one section it does say the puck has been ordered and in the manage section it shows its active.

Ive carried out the reboot, and nothing has changed.

Assuming that the issue may been that the puck is shown ordered rather than delivered, how do I manage to get that status changed?

Re: Unable to activate Discovery+ or Paramount+ on Sky stream

lettice — Mon, 09 Dec 2024 14:14:15 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to activate Discovery+ or Paramount+ on Sky stream

NT43 — Mon, 09 Dec 2024 14:21:54 GMT

Thank you Lettice

Re: Unable to activate Discovery+ or Paramount+ on Sky stream

Addie15 — Mon, 09 Dec 2024 14:30:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @NT43.

Re: Unable to activate Discovery+ or Paramount+ on Sky stream

KezDD — Mon, 09 Dec 2024 14:55:19 GMT

I'm also having this same problem. Both error codes are the same, please help

Re: Unable to activate Discovery+ or Paramount+ on Sky stream

NT43 — Wed, 11 Dec 2024 10:30:29 GMT

Hi KezDD,

a Sky employee was required to assist. A super user enabled my contact. Not sure if there is another way to chat to a Sky employee.
It turned out that my puck status hadnt been changed to 'Already yours'. This was changed by Sky and then I had to follow a set of instructions to re link my account to them.

All up and running now.

Re: Unable to activate Discovery+ or Paramount+ on Sky stream

lettice — Wed, 11 Dec 2024 13:39:50 GMT

@KezDD

Are you still having the problem?

If so we can escalate to the Sky Community messaging team for you.