topic Re: Error code3005. Slow in Sky Stream

Error code3005. Slow

Cappuccino — Fri, 06 Dec 2024 10:15:19 GMT

Past week issues . Through Sky app: getting error 3005, unable to connect with Netflix, paramount...when cluck on Sky: all squares are blue instead of pictures, then if loads, continual interruptions. Initially problem detected through Sky app. Having been using Netflix and prime through own apps and not via Sky and appears to work.....have restarted modem, and switched system off, puck spears green, bluethen disappears, any ideas??

Re: Error code3005. Slow

Addie15 — Sat, 07 Dec 2024 08:54:29 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Error code3005. Slow

Addie15 — Mon, 09 Dec 2024 08:54:23 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.