https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-will-not-switch-on-or-off/m-p/4845763#M40684 <P>Follow the recovery procedure exactly as laid out in the recovery step in this Sky help article;</P> <P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> <P>&nbsp;</P> Sun, 08 Dec 2024 21:37:50 GMT lettice 2024-12-08T21:37:50Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-will-not-switch-on-or-off/m-p/4845582#M40640 <P>My sky puck is stuck on remote control setup screen. The remote won't connect and the puck will not switch on or off using the button underneath but when I disconnect from the mains and switch back on once it loads it goes straight back to the same blue screen but still will not switch on or off using the button&nbsp;</P> Sun, 08 Dec 2024 18:47:07 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-will-not-switch-on-or-off/m-p/4845582#M40640 Keliberry13 2024-12-08T18:47:07Z https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-will-not-switch-on-or-off/m-p/4845763#M40684 <P>Follow the recovery procedure exactly as laid out in the recovery step in this Sky help article;</P> <P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck</A></P> <P>&nbsp;</P> Sun, 08 Dec 2024 21:37:50 GMT https://helpforum.sky.com/t5/Sky-Stream/My-sky-puck-will-not-switch-on-or-off/m-p/4845763#M40684 lettice 2024-12-08T21:37:50Z