topic Sky stream in Sky Stream

Sky stream

Denny3 — Fri, 06 Dec 2024 10:02:33 GMT

Sky stream keeps cutting out. Either signal goes but broadband is fine or saying technical fault it's happening a lot

Re: Sky stream

MarkGoldsmith — Fri, 06 Dec 2024 12:12:54 GMT

@Denny3 wrote:
Sky stream keeps cutting out. Either signal goes but broadband is fine or saying technical fault it's happening a lot

Are you connected via WiFi? It could easily be the strength and stability of the WiFi network that is the cause of the issue.

Re: Sky stream

Denny3 — Fri, 06 Dec 2024 14:22:14 GMT

Yes Wi-Fi speed is very good. It also keeps saying loading programs. Haven't been able to watch any normal programs today apart from U tube or Amazon. It's happening a lot.

Re: Sky stream

lettice — Fri, 06 Dec 2024 15:10:38 GMT

First would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Also, would be worth checking the wifi network speed test on each of your Pucks, in case there is a local network problem.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.