Sky puck keeps freezing

Candice17 — Thu, 05 Dec 2024 22:14:50 GMT

Hello,

my puck keeps freezing/stalling.

ive done tests of the WiFi and it says there are no issues. But there are. The router has also been reset.

Can you please advise?

thanks,

Candice

Re: Sky puck keeps freezing

Chrisee — Fri, 06 Dec 2024 08:07:49 GMT

@Candice17 unless the buffering is restricted to a particular app or channel the issue is likely to be dodgy wifi. Not sure what tests you have run butvthe important one is the Network test innthe Get Help menu of the Netflix app as thst measures speed at the puck. You need around 35Mb/s to stream in UHD.

However bandwidth is only half the story if your WiFi is affected by interference from your neighbours' wifi networks or from electrical kit in your home thst can also cause buffering as data packets get lost and have to be resent. You msybe lucky and simply rebooting your hub can help as that makes the hub find the least congested channels to use. It is also worth making sure both the hub and the puck are out in the open people love hiding the puck behind a wall mounted TV which msy look neat but the TV blocks most of the WiFi signal.

Beyond that if you can use an ethernet cable to the puck do so otherwise consider improving wifi in your hime by either buying your own kit or paying for Sky's WiFi Max package. I have used SkyStream/Glass since launch in 2021 and it works very well when given a decent wifi feed.

Re: Sky puck keeps freezing

Candice17 — Fri, 06 Dec 2024 08:49:55 GMT

Cheers, will check it iutt

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Sky puck keeps freezing

Re: Sky puck keeps freezing

Re: Sky puck keeps freezing