topic Re: Apps in Sky Stream

Apps

Mary116 — Thu, 05 Dec 2024 15:52:40 GMT

Why can't I get on any of my apps

Re: Apps

caesarome — Thu, 05 Dec 2024 16:20:28 GMT

@Mary116

What device, Sky Glass, Q or Stream and what is happening ?

Re: Apps

Annie+UK — Thu, 05 Dec 2024 16:20:30 GMT

You going to need to supply more info 😞

Re: Apps

Mary116 — Thu, 05 Dec 2024 16:24:15 GMT

I have sky steam

Re: Apps

caesarome — Thu, 05 Dec 2024 16:31:35 GMT

I have moved this to the Sky Stream forum on here for you.

Re: Apps

Ellie_TV — Thu, 05 Dec 2024 16:38:10 GMT

@Mary116

Try giving your Stream puck a reboot. The easiest way to do this is just to turn it off at the wall socket for a minute or two, then switch it back on and wait for it to restart. Then try and see if the apps will work.

Re: Apps

lettice — Thu, 05 Dec 2024 16:38:25 GMT

Would suggest first trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

If this still does not resolve your missing apps, try an apps refresh;

Press Home on your Sky remote, then select Settings
Press System management then Resets and updates and finally Refresh apps.
You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.