topic Re: Picture Intermittently Pixelating - ITV channels in Sky Stream

Picture Intermittently Pixelating - all channels

Matt+Nunns — Thu, 05 Dec 2024 08:16:32 GMT

Pixelating on Sky, bbc and ITV. As per usual, Sky puck not working properly. Hopefully they don't just ignore the issue and release and update that makes things worse, like they did with lip synch issues that are still ongoing. The apps literally work fine on any other device (Apple Tv, Sony tv built in apps, fire stick) makes me think the hardware is garbage or Sky have no quality control or testing!!

For the record, it's Never mind the buzzcocks episode one on Sky max that is pixelating tonight.

Moderator note: subject of thread updated to better reflect the conversation

Re: Picture Intermittently Pixelating - all channels

KevNewMedia — Thu, 05 Dec 2024 08:18:42 GMT

Hi @Matt+Nunns

Thank you for posting about the problem that you have.

The ITV problem was fixed and checking this morning, I'm not seeing any problems with their channels. As you also mention other channels, I've moved your post to its own thread, and I'm sure the Community will be along to help soon.

Re: Picture Intermittently Pixelating - ITV channels

Tom-W19 — Thu, 05 Dec 2024 09:59:45 GMT

Hi @Matt+Nunns

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture Intermittently Pixelating - all channels

CFCwoody — Thu, 05 Dec 2024 14:28:41 GMT

I am also seeing this issue on BBC and channel4/5

Re: Picture Intermittently Pixelating - all channels

Ellie2897 — Fri, 06 Dec 2024 18:28:42 GMT

I am also having this problem on BBC and channel 4. Have reset WIFI etc now TV keeps going black and won't turn back on unless I change channel and come back but then it will repeat

Re: Picture Intermittently Pixelating - ITV channels

Addie15 — Mon, 09 Dec 2024 08:23:52 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.