topic Re: Temporary change of residence in Sky Stream

Temporary change of residence

Ctoner — Tue, 03 Dec 2024 23:38:53 GMT

I have to go live elsewhere wluperating post surgery. Can I take my sky pack to attach to a different TV and broadband. I expect to be elsewhere for 4 weeks.

Re: Temporary change of residence

GD1 — Wed, 04 Dec 2024 01:03:48 GMT

@Ctoner No, that would be a beach of the T & C which states Stream pucks and Sky Glass can only be used at the registered address.

There is nothing stopping you from using Sky Go on laptop etc for the duration.

Re: Temporary change of residence

oj01 — Wed, 04 Dec 2024 07:37:53 GMT

@Ctoner wrote:
I have to go live elsewhere wluperating post surgery. Can I take my sky pack to attach to a different TV and broadband. I expect to be elsewhere for 4 weeks.

This is a grey area around T&C. As @GD1 suggests, strictly speaking it can be argued you can't do this. But, in my view, you are moving and living somewhere else even though it's only for a short period. If it were me, I would inform Sky that I were moving to the new address then, when it's time to return home, inform them again that you are moving home.

As a caveat, presumably you are going to stay with someone to recuperate? The above is only an option if that household currently has no Sky account at all.

Re: Temporary change of residence

Dazzasky — Wed, 04 Dec 2024 21:20:15 GMT

@oj01 wrote:
@Ctoner wrote:
I have to go live elsewhere wluperating post surgery. Can I take my sky pack to attach to a different TV and broadband. I expect to be elsewhere for 4 weeks.
This is a grey area around T&C. As @GD1 suggests, strictly speaking it can be argued you can't do this. But, in my view, you are moving and living somewhere else even though it's only for a short period. If it were me, I would inform Sky that I were moving to the new address then, when it's time to return home, inform them again that you are moving home.

As a caveat, presumably you are going to stay with someone to recuperate? The above is only an option if that household currently has no Sky account at all.

There certainly is no grey area. It states quite explicitly that it is against your terms and conditions to use your Sky Puck at a different address that is not the registered address and that you may be charged an extra fee for doing this. Personally I don't think it's the best advice to give someone that they should lie just to try and cheat the system.

Re: Temporary change of residence

oj01 — Wed, 04 Dec 2024 21:26:17 GMT

@Dazzasky wrote:
@oj01 wrote:
@Ctoner wrote:
I have to go live elsewhere wluperating post surgery. Can I take my sky pack to attach to a different TV and broadband. I expect to be elsewhere for 4 weeks.
This is a grey area around T&C. As @GD1 suggests, strictly speaking it can be argued you can't do this. But, in my view, you are moving and living somewhere else even though it's only for a short period. If it were me, I would inform Sky that I were moving to the new address then, when it's time to return home, inform them again that you are moving home.

As a caveat, presumably you are going to stay with someone to recuperate? The above is only an option if that household currently has no Sky account at all.
There certainly is no grey area. It states quite explicitly that it is against your terms and conditions to use your Sky Puck at a different address that is not the registered address and that you may be charged an extra fee for doing this. Personally I don't think it's the best advice to give someone that they should lie just to try and cheat the system.

But you're allowed to move house, change your address and take your Stream with you. That's what the OP is doing, albeit temporarily. The grey area surrounds what constitutes moving house.

Re: Temporary change of residence

Skull+Treaty — Wed, 04 Dec 2024 22:19:01 GMT

@oj01 wrote:

But you're allowed to move house, change your address and take your Stream with you. That's what the OP is doing, albeit temporarily. The grey area surrounds what constitutes moving house.

@oj01

There was a similar post a month or so ago and one of the CM's chipped in saying that it's not black & white and advised the OP to contact Sky and have a conversation 👍