https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4841814#M40312 <P><SPAN>Switches on and can use apps but live tv won't load I just get a black screen and a message which says wait while your programme loads but it doesn't load. We have lost all tv anyone any idea how to fix this please ?&nbsp;</SPAN></P> Wed, 04 Dec 2024 17:19:46 GMT KAROLAK 2024-12-04T17:19:46Z https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4841814#M40312 <P><SPAN>Switches on and can use apps but live tv won't load I just get a black screen and a message which says wait while your programme loads but it doesn't load. We have lost all tv anyone any idea how to fix this please ?&nbsp;</SPAN></P> Wed, 04 Dec 2024 17:19:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4841814#M40312 KAROLAK 2024-12-04T17:19:46Z https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4841820#M40313 <P>Would suggest trying a restart of your Sky Stream box<BR /><BR />Go to Settings&gt;Systems Management&gt;Resets &amp; Updates<BR />Select Restart device<BR /><BR />Your Sky Stream puck will perform a reboot. It will take a few minutes to complete</P> Wed, 04 Dec 2024 17:24:46 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-stream/m-p/4841820#M40313 lettice 2024-12-04T17:24:46Z