topic Re: High pitched beep which goes away when a programme starts in Sky Stream

High pitched beep which goes away when a programme starts

Bash86 — Thu, 03 Oct 2024 18:03:49 GMT

I've had broadband and puck installed yesterday and whenever I'm choosing a channel or app there is a continuous high pitched beep it's getting annoying already to the point I'm considering cancelling the contract after less than 48 hours.

How can I stop the sound or will it need an engineer

Re: High pitched beep which goes away when a programme starts

Stephen+Mourton — Thu, 03 Oct 2024 22:17:42 GMT

@Bash86 I am not familiar with this issue, but maybe the first thing to try is a 'Restart'.

You may have tried this already but if not select the 'Playlist' and scroll down to the bottom and select 'Settings.' Then select 'Start up and System management', then 'Reset & devices' and finally 'Restart device'. Then just wait until you are automaticity returned to the home page and hopefully that may sort it. If not report back on hear and others may have another idea. All the best.

Re: High pitched beep which goes away when a programme starts

123CH123 — Thu, 03 Oct 2024 22:30:14 GMT

With nothing playing (but the beep!)Go to Settings, picture and sound and change the digital audio output until beep goes away.

Re: High pitched beep which goes away when a programme starts

Bash86 — Fri, 04 Oct 2024 21:36:17 GMT

The beep is coming from my TV but only when using the hdmi that the puck is using

Re: High pitched beep which goes away when a programme starts

123CH123 — Fri, 04 Oct 2024 23:18:26 GMT

I had the same thing on my tv whenever Dolby sound was enabled. The tv would make a high pitched noise when I was on the sky puck. Once I changed the sound type to PCM stereo it went away. Might be a different issue for you though. If that don't work.

Re: High pitched beep which goes away when a programme starts

Bash86 — Sat, 12 Oct 2024 10:03:40 GMT

@123CH123 absolutely perfect thanks pal

Constant high pitched noise coming through tv when using sky streaming box

VintageVic — Sat, 12 Oct 2024 16:47:11 GMT

Hi,

I am new to sky tv and have just received my sky tv streaming box today. I have set it up correctly but there is a constant high pitched sound coming through the tv speaker when using. I have reset the box and tried unplugging it and restarting but it is still making the noise. Can anybody help please?

Re: Constant high pitched noise coming through tv when using sky streaming box

lettice — Sat, 12 Oct 2024 17:53:52 GMT

@VintageVic wrote:

Hi,

I am new to sky tv and have just received my sky tv streaming box today. I have set it up correctly but there is a constant high pitched sound coming through the tv speaker when using. I have reset the box and tried unplugging it and restarting but it is still making the noise. Can anybody help please?

@VintageVic

I have moved your post to this thread with a possible fix to your problem.

See the answer post above.

Re: Constant high pitched noise coming through tv when using sky streaming box

VintageVic — Sat, 12 Oct 2024 18:27:57 GMT

Great. Thank you. I have sorted it by changing the audio output 👍

Re: High pitched beep which goes away when a programme starts

The_Red_Silence — Tue, 03 Dec 2024 21:48:29 GMT

I've just experienced this high pitched sound on the menus of the Sky Stream ouch in my Hisense TV too.

None of the other areas of the TV setup were doing it.

I went into sound settings and if was set to HDMI audio out: Auto.

I changed it to Dolby Digital Plus and it went away.

I then tested Dolby Atmos on Sky Sports UHD and the TV produced Dolby Atmos (albeit down mixed to the TVs 2.1 speaker system) with no issue.

Question is: is this an issue being fixed or addressed and will I lose out on anything by having it set this way?

Thanks