https://helpforum.sky.com/t5/Sky-Stream/Blury-picture-on-sky-puck/m-p/4840931#M40240 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4268917">@Sophandalex</a>&nbsp; If this happens on all channels it's likely a wifi issue (which is different to your line speed)&nbsp; on the puck open the netflix app, go to Get Help,&nbsp; run the connection test, what sopeed is being reported via that?</P> Tue, 03 Dec 2024 19:53:47 GMT GD1 2024-12-03T19:53:47Z https://helpforum.sky.com/t5/Sky-Stream/Blury-picture-on-sky-puck/m-p/4840836#M40239 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2102.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/106107i83EF3F7C6D498524/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2102.jpeg" alt="IMG_2102.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2100.jpeg" style="width: 1286px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/106108i7B5B33287C289DB1/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2100.jpeg" alt="IMG_2100.jpeg" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2101.jpeg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/106109i0B1A6E9270888A00/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2101.jpeg" alt="IMG_2101.jpeg" /></span></P><P> </P><P>My picture keeps freezing/ going blury / static looking. It's not my internet as that's 750mb+ download speed. When streaming on itv it was fine but now we want to watch on sky channels it's awful? Any fixes?&nbsp;</P> Tue, 03 Dec 2024 18:21:53 GMT https://helpforum.sky.com/t5/Sky-Stream/Blury-picture-on-sky-puck/m-p/4840836#M40239 Sophandalex 2024-12-03T18:21:53Z https://helpforum.sky.com/t5/Sky-Stream/Blury-picture-on-sky-puck/m-p/4840931#M40240 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4268917">@Sophandalex</a>&nbsp; If this happens on all channels it's likely a wifi issue (which is different to your line speed)&nbsp; on the puck open the netflix app, go to Get Help,&nbsp; run the connection test, what sopeed is being reported via that?</P> Tue, 03 Dec 2024 19:53:47 GMT https://helpforum.sky.com/t5/Sky-Stream/Blury-picture-on-sky-puck/m-p/4840931#M40240 GD1 2024-12-03T19:53:47Z