topic Re: Restart sky stream in Sky Stream

Restart sky stream

suecourt — Mon, 02 Dec 2024 20:02:39 GMT

When I was setting up my Sky Stream I did not tell it to use the new remote for on off of TV. I would now like it too. The volume button on the stream remote doesn't work I presume because the remote doesn't know to control the TV. Ie the first issue above. Is there a way of restarting. Switching off for 15 seconds doesn't go back far enough.

Re: Restart sky stream

mikealanr — Mon, 02 Dec 2024 20:35:04 GMT

Hi @suecourt

Press 7 and 9 together on your Sky remote for three seconds (This resets the remote).

Then Press 1 and 3 together for three seconds and follow the on-screen instructions.

MikeAlanR

Re: Restart sky stream

suecourt — Tue, 03 Dec 2024 11:20:50 GMT

Thank you.

Volume now working so all viewing can be done by Sky Stream if necessary.

On/off does not work have to use TV remote for that but that is OK. Thanks.

Re: Restart sky stream

mikealanr — Tue, 03 Dec 2024 15:59:11 GMT

Hi @suecourt

If the volume is working it's likely off is working but you have to long press (press and hold) the power button for a few seconds..

For turning on, you need to ensure CEC control is turned on in settings on your puck and your TV.

MikeAlanR

Re: Restart sky stream

suecourt — Tue, 03 Dec 2024 16:05:44 GMT

Oh wow, thank yes. Needed a longer press.

Thank you.

Do wish they sent guidebooks to older customers.

That works fine. Thank you.

Re: Restart sky stream

mikealanr — Tue, 03 Dec 2024 16:32:08 GMT

Hi @suecourt

This: https://www.sky.com/help/articles/sky-stream-faqs and this: https://www.sky.com/help/articles/your-sky-glass-remote may help.

MikeAlanR