topic Re: QS033 Constant pixelation and black screens in Sky Stream

QS033 Software Update

Stephen+Mourton — Thu, 24 Oct 2024 16:06:35 GMT

I notice in the Sky Glass Discussions that the latest software has started to be rolled out, which will include AirPlay. I presume this also applies to Stream! Any information on any other features or fixes would be interesting to hear from those that have started to receive it. Many thanks.

Re: QS033 Software Update

GD1 — Thu, 24 Oct 2024 16:12:55 GMT

@Stephen+Mourton Airplay is Glass only

Re: QS033 Software Update

Stephen+Mourton — Thu, 24 Oct 2024 16:20:53 GMT

@GD1 Thanks for your reply. So I presume no new update for Stream just yet then?

Re: QS033 Software Update

GD1 — Thu, 24 Oct 2024 16:23:01 GMT

@Stephen+Mourton QS033 is being rolled our for stream in batches, it just won't support airplay on pucks.

Re: QS033 Software Update

TimmyBGood — Thu, 24 Oct 2024 16:34:47 GMT

@GD1 wrote:

@Stephen+Mourton Airplay is Glass only

Presumably because with a Stream puck the assumption would be Airplay would go straight to the television set.

Re: QS033 Software Update

Anonymous — Fri, 25 Oct 2024 10:25:18 GMT

Maybe they should invest more time into addressing the customer's issues instead of development time adding "AirPlay" to glass only, persumably as a gimick to get more poor unsuspecting people through the door.

I can't imagine it was a quick inclusion.

Re: QS033 Software Update

Stephen+Mourton — Fri, 25 Oct 2024 10:30:38 GMT

@Anonymous I do wholeheartly agree. Stream in principle is a great system, but what we have needs to have more time spent on it.

Re: QS033 Software Update

Super+Anthony — Fri, 25 Oct 2024 18:47:26 GMT

Agree 100% @Anonymous and they should be more concerned with the still ongoing issues with stream. Hence reason I suspect with extending sky satellite for a longer period

@Stephen+Mourton agree with you as well

Re: QS033 Software Update

MarkGoldsmith — Fri, 25 Oct 2024 19:11:00 GMT

@Super+Anthony wrote:
Agree 100% @Anonymous and they should be more concerned with the still ongoing issues with stream. Hence reason I suspect with extending sky satellite for a longer period
@Stephen+Mourton agree with you as well

The short satellite extension was seemingly done to put Sky inline with the other broadcasters, as I believe all their contracts now expire at the same time (2029).

There was concern from the public service broadcasters and Freesat that if Sky exited in 2028 they may be unable to afford to keep the infrastructure around until their contracts expired.

Re: QS033 Software Update

Super+Anthony — Sat, 26 Oct 2024 09:09:51 GMT

I suspect because of all the issues with stream and it not fully working properly, it was another reason for the extension

Re: QS033 Software Update

GD1 — Sat, 26 Oct 2024 09:23:32 GMT

@Super+Anthony The CORRECT reason has already been posted, here is the link to the news item, as confirmed by the satellite owners, or are you saying they are lying?

You are of course free to fantasise otherwise.

Re: QS033 Software Update

Kaif1 — Sat, 02 Nov 2024 23:50:47 GMT

I'm on version qs030 right now will it automatically update or do I have to manually do it

Re: QS033 Software Update

Stephen+Mourton — Sun, 03 Nov 2024 07:22:48 GMT

@Kaif1 It will automatically update. It will be phased in over a period of time so once you hear it has been launched it can be weeks before yours will be.

Latest firmware Stream puck.

Floydianslip — Mon, 18 Nov 2024 09:37:10 GMT

What is the latest firmware for Stream pucks and are there any updates due or are in the process of being rolled out? TIA

Re: Latest firmware Stream puck.

Dazzasky — Mon, 18 Nov 2024 15:13:38 GMT

@Floydianslip wrote:
What is the latest firmware for Stream pucks and are there any updates due or are in the process of being rolled out? TIA

The current software being rolled out is QS033

Re: Latest firmware Stream puck.

Floydianslip — Tue, 19 Nov 2024 07:17:08 GMT

@Dazzasky

Is it still rolling out? I'm still on QS030.

Re: Latest firmware Stream puck.

Chrisee — Tue, 19 Nov 2024 07:38:28 GMT

@Floydianslip the roll outs take up to a month and QS033 is not been completly rolled out to all units. I think Sky may have hit a snag as my pucks changed version number on QS033 last night to QS033.014.

As you probably know customers cannot control firmware updates which boxes get uodated is entirely controlled by Sky. Given the system is almost exactly 3 years old updates come out slightly less than monthly but many changes do not require new firmware or are not turned on until 100% of boxes have been updated.

Re: Latest firmware Stream puck.

Bluegiraffe — Tue, 19 Nov 2024 13:11:26 GMT

An update was pushed to my Box yesterday by customer service to try and help with the picture breakup issue mentioned once or twice elsewhere - so far so good actually.

I did not check what I was on before (and neither did they) but looks like I am on QS030.52800P

Will see if this helps

Bluegiraffe

Re: Latest firmware Stream puck.

ChrisBarnes1981 — Tue, 19 Nov 2024 18:11:34 GMT

I am on qs030.528.00p and up until this update I had no issues, now I am getting lip sync issues and every now and then I am getting pixelation issues.

this is by far the worst product sky have ever released.

Re: Latest firmware Stream puck.

Bluegiraffe — Wed, 20 Nov 2024 01:07:48 GMT

Yep, started again today...sigh.

It's been perfect for more then a year, and then....