topic Re: Subtitles sync issue in Sky Stream

Subtitles sync issue

AamirArrar — Thu, 28 Nov 2024 18:28:24 GMT

Hi,

Has anybody else experienced this issue that subtitles go out of sync when I fast forward or skip ads on any program which is native to sky? I would need to close the program and play again to resolve the issue everytine. I do not experience the problem in apps. Just when playing a sky program.

Re: Subtitles sync issue

Addie15 — Fri, 29 Nov 2024 09:30:30 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Subtitles sync issue

AamirArrar — Mon, 02 Dec 2024 13:49:55 GMT

I have followed all the steps but issue persists. And I can no longer see community message option