topic Re: Unable to load channel constantly in Sky Stream

Unable to load channel constantly

OREG1 — Mon, 25 Nov 2024 17:42:29 GMT

Watching sky stream keeps losing connection checks say all fine have to constantly reboot

Re: Unable to load channel constantly

Addie15 — Tue, 26 Nov 2024 08:52:04 GMT

Hi there, @OREG1.I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to load channel constantly

Addie15 — Thu, 28 Nov 2024 10:35:03 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Unable to load channel constantly

OREG1 — Thu, 28 Nov 2024 10:53:31 GMT

I am still unable to load channels that keep going off

Re: Unable to load channel constantly

lettice — Thu, 28 Nov 2024 11:53:15 GMT

@OREG1

I've escalated this again to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to load channel constantly

OREG1 — Thu, 28 Nov 2024 12:13:34 GMT

Please can this be resolved the TV goes offline every few mins I have rebooted everything, re connected to WiFi and it is still happening