topic Re: Sound dropouts in Sky Stream

Sound dropouts

billybobb — Tue, 26 Nov 2024 16:47:48 GMT

Before i phone sky, again, since the software update this morning i'm getting new random sound dropouts for 20-30 seconds at a time - anyone else ? or has my puck finally given up!

thanks in advance

Re: Sound dropouts

MarkGoldsmith — Tue, 26 Nov 2024 16:52:49 GMT

@billybobb wrote:
Before i phone sky, again, since the software update this morning i'm getting new random sound dropouts for 20-30 seconds at a time - anyone else ? or has my puck finally given up!

thanks in advance

I've not experienced that so far. Since receiving the update have you rebooted your puck?

Re: Sound dropouts

billybobb — Tue, 26 Nov 2024 17:11:05 GMT

yup tried that - and rebooted the sound bar and tv etc - tried shifting it from DD plus to pass through and all other options - no joy comes back on when it feels like it.

i think it's coincidentally gone faulty ?

im losing patience rapidly

Re: Sound dropouts

PaulC18 — Tue, 26 Nov 2024 17:13:36 GMT

For what's it's worth I'm on PCM audio and today I've experienced this random audio drop out while watching Sky News. Soft reboot via settings menu and power cycle by removing the power have not fixed this issue.

Re: Sound dropouts

billybobb — Tue, 26 Nov 2024 17:15:23 GMT

I also meant to say thank you for replying - apols

Re: Sound dropouts

MarkGoldsmith — Tue, 26 Nov 2024 18:00:00 GMT

@billybobb wrote:
yup tried that - and rebooted the sound bar and tv etc - tried shifting it from DD plus to pass through and all other options - no joy comes back on when it feels like it.

i think it's coincidentally gone faulty ?

im losing patience rapidly

Its quite possible its a new bug with the latest version, which isn't affecting everyone.