topic how do i suspend monthly streaming of sky programming in Sky Stream

how do i suspend monthly streaming of sky programming

Somtee7 — Mon, 25 Nov 2024 22:51:37 GMT

i would like to suspend monthly streaming on sky due to my family relocating for some holidays.i will like to continue making payments for the sky glass TV only

Re: how do i suspend monthly streaming of sky programming

Ellie_TV — Mon, 25 Nov 2024 22:55:50 GMT

@Somtee7 wrote:
i would like to suspend monthly streaming on sky due to my family relocating for some holidays.i will like to continue making payments for the sky glass TV only

You can only do this if you're on a 31 day rolling contract.

Re: how do i suspend monthly streaming of sky programming

Somtee7 — Mon, 25 Nov 2024 23:15:32 GMT

i have been on a contract with them since last year.so what do you mean by a 31 day rolling contract?can you recommend a line I can call to that effect?

Re: how do i suspend monthly streaming of sky programming

GD1 — Tue, 26 Nov 2024 01:58:35 GMT

@Somtee7 You may well be in a minimum term/discounted period where were 18 months minimum.

It is possible you're still within this minimum term and is Sky may not allow you to cancel your TV packs, to find out you can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: how do i suspend monthly streaming of sky programming

TimmyBGood — Tue, 26 Nov 2024 08:45:16 GMT

@Somtee7

If you took the 31 day rolling option from the start (and are consequently paying a higher monthly price) then you have some flexibility. Otherwise you are in a fixed minimum term and there's no option to give notice to exit (not 'suspend') until that term has expired. Sky television has never offered the possibility to temporarily cease service and then resume as before.