topic Sky puck won’t go past Checking Your Status in Sky Stream

Sky puck won’t go past Checking Your Status

Stevo666 — Mon, 25 Nov 2024 20:17:13 GMT

Got my new Sky Stream Puck today but it will not go further than checking your status. Have followed all the instructions provided including software updates and leaving for 15 minutes (3 times) but no progress 😡 Any ideas out there?

Re: Sky puck won’t go past Checking Your Status

mikealanr — Mon, 25 Nov 2024 22:22:42 GMT

Hi @Stevo666

Try all the troubleshooting steps here: https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status

If that doesn't work you will need to speak to Sky. We are fellow subscribers here on the forum.

MikeAlanR

Re: Sky puck won’t go past Checking Your Status

Stevo666 — Tue, 26 Nov 2024 07:21:30 GMT

Thanks for your reply MaikeAlanR. I've done some further digging into my account and believe it's not a technical problem but that my account is still being setup, so will leave it a day or to and keep trying 🤞

Re: Sky puck won’t go past Checking Your Status

Stevo666 — Wed, 27 Nov 2024 19:02:21 GMT

Phoned the helpline and got some extra suggestions than could find online. Still couldn't get it to work so connected to a different TV and WIFI, which worked 👍 Not exactly sure what the issue was, but Happy now 😊