topic Re: Sky puck hangs while playing YouTube shorts in Sky Stream

Sky puck hangs while playing YouTube shorts

Tipu20 — Wed, 20 Nov 2024 19:11:28 GMT

Hello i recently switched to sky and have strange problem , YouTube short always hangs and I have to exit and relaunch another app then launch YouTube and it works for few videos and then freeze again.

netflix and normal stream works fine , Netflix bandwidth checker showing over 300mbs bandwidth

any suggestions?

Re: Sky puck hangs while playing YouTube shorts

Ladykel — Sun, 24 Nov 2024 17:06:56 GMT

We have the same, new to Sky and my son keeps moaning that he can't watch what he wants.

Re: Sky puck hangs while playing YouTube shorts

Tipu20 — Sun, 24 Nov 2024 17:18:26 GMT

I contacted sky , unfortunately they were not helpful , I tried to upgrade to Sky max and install a pod , still doesn't work.

i also disabled 5G wifi band and only left 2G band , still have the same issue.

looks like something in the version of YouTube App on puck.

its strange that I have the same problem on another pick when it's at the same location but not when it's 2/3 meter nearer to the hub.

i am confident that it has nothing to do with the wifi interfering or 5G/2G band.

hope this helps anyone who is upgrading to get the pods.

Re: Sky puck hangs while playing YouTube shorts

andsend24 — Sun, 24 Nov 2024 22:47:16 GMT

I've had issues with YouTube since the new update.

Blank screen and only option is to reset the puck.

Re: Sky puck hangs while playing YouTube shorts

Exiled-in-HH — Mon, 25 Nov 2024 07:59:36 GMT

@andsend24 wrote:
I've had issues with YouTube since the new update.

Blank screen and only option is to reset the puck.

Did you RESET OR RESTART the puck?

Re: Sky puck hangs while playing YouTube shorts

andsend24 — Mon, 25 Nov 2024 07:50:22 GMT

Of course.

Re: Sky puck hangs while playing YouTube shorts

Exiled-in-HH — Mon, 25 Nov 2024 08:00:53 GMT

@andsend24 wrote:
Of course.

Which was it they are very different😉

Re: Sky puck hangs while playing YouTube shorts

Tipu20 — Mon, 25 Nov 2024 08:17:06 GMT

I have Reset the puck , reset the app , refreshed the app , signed-in , signed-out still no joy. Used it in signed - out mode , tried two different accounts still same issue.

interesting thing is that if I switch to next video short and doesn't let the video play fully then I can watch 30x more before it freeze

Re: Sky puck hangs while playing YouTube shorts

n97user — Sat, 28 Dec 2024 07:25:57 GMT

Yep, happens to me too. I wonder sometimes if I made the right decision to ditch Q and move to Stream. It needs a lot of polish. Q was superior in almost every way.

Re: Sky puck hangs while playing YouTube shorts

lettice — Sat, 28 Dec 2024 12:01:25 GMT

I thought I'd try this.

I rarely use the Shorts option.

But been giving it a good go this morning and not seeing this issue.

Have swapped through a couple of YouTube accounts on both my pucks and that made no difference.

Ive never had a problems at all with YouTube since I got my Pucks back in February and do use it every day a few times during the day.

For clarity, can you go through how you are using Shorts, to get this problem.

In case I am missing something in the way you are using it