topic Re: Netflix - stuck at 0% in Sky Stream

Netflix - stuck at 0%

scoob198 — Sun, 24 Nov 2024 18:18:10 GMT

New user - Puck updated itself quite happily, so thought I was good to go.
Opened Netflix and logged in and selected the plan I wanted. All good

Tried to continue playing the series I'm watching, and all I get when I choose play next episode, the usual black screen comes up (which on the TV itself, which is also connected to the same Wifi SSID, takes about 2 seconds before playing), on the Sky Strem box, all I get is a spinning red circle and stuck at 0%
I've come out of the app, gone back got the TV, re-tested the TV (all fine). Opened the Netflix app on Sky Strem puck, and still nothing.

What a strange way to handle new customers ... is this a teething issue for new customers - anyone know?

Oh I've also completed a Refresh all apps exercise via the settings menu - no change

Re: Netflix - stuck at 0%

mikealanr — Sun, 24 Nov 2024 21:08:27 GMT

Hi @scoob198

In the first instance try going into settings > system management > resets and updates and selecting restart. This will power cycle the puck.

If this doesn't work, open netflix and go to the left hand menu and scroll down to get help? And in the menu which appears select the reload netflix option. This will clear all netflix cache etc.

MikeAlanR

Re: Netflix - stuck at 0%

scoob198 — Sun, 24 Nov 2024 22:05:55 GMT

Thanks @mikealanr

@just went in to do both those things and discovered it must be a setup thing ... it's almost like Sky were authorising something or doing a 'handshake' with Netflix.
Now sorted itself out.

one day someone else might find this thread who is new, so I'll lave it here.