topic Sky Stream Puck tV channels freeze in Sky Stream

Sky Stream Puck tV channels freeze

Jack160 — Sun, 24 Nov 2024 19:52:40 GMT

TV Channels freeze when watching on our Sky Streaming puck. Have tested wifi & broadband and they are all good. Also happens on some apps such as YouTube

Re: Sky Stream Puck tV channels freeze

GD1 — Sun, 24 Nov 2024 20:34:16 GMT

@Jack160 If the TV chanels are freezing then the issue is with the speed or quality of your wifi, how did you check it was good?

Did you for example open netflix, go to the Get Help section and riun a conn ection test? What speed was reported through this test?

Re: Sky Stream Puck tV channels freeze

Jack160 — Sun, 24 Nov 2024 21:27:59 GMT

I have ran the test through Netflix and it states the connection speed is 60 Mbps. This is an adequate connection speed isn't it?

Re: Sky Stream Puck tV channels freeze

GD1 — Sun, 24 Nov 2024 21:34:29 GMT

@Jack160 60mbps is ample for 1 puck, what is your total broadband speed and how many users are on it?