topic Re: Sky Puck - pixelating in Sky Stream

Sky Puck - pixelating

Virus+issue — Sat, 23 Nov 2024 13:53:39 GMT

We've had Sky glass for over a year now and had no trouble with the puck - until now.

Frequent pixilating regardless of content origin.

We've:

Re-booted.
Changed from wired LAN to wireless - no difference.
Rebooted main house router and discs - no difference.
Incoming internet is fine and normal (78mbs).
Main Glass unit is 100% fine on both wireless and LAN.

Any suggestions please?

Thanks

Sarah

Re: Sky Puck - pixelating

Lisa-P1987 — Sun, 24 Nov 2024 10:12:57 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Puck - pixelating

Virus+issue — Sun, 24 Nov 2024 11:16:42 GMT

Waiting for the conversation?