topic Re: Factory reset in Sky Stream

Factory reset

ChrisAsprey — Thu, 20 Jun 2024 17:32:14 GMT

Do you lose all your favourites if you have to do a factory reset

Re: Factory reset

Nigelb1972 — Thu, 20 Jun 2024 17:34:01 GMT

Don't do a factory reset unless you're asked to buy Sky tech support because it will erase all of your account details and you'll cause chaos behind the scenes

Re: Factory reset

MarkGoldsmith — Thu, 20 Jun 2024 17:44:58 GMT

@ChrisAsprey wrote:
Do you lose all your favourites if you have to do a factory reset

All your settings like your playlist are stored on Skys servers so factory resets don't wipe them.

However you should never do a factory reset unless instructed by Sky support as this can go wrong. What sometimes happens is that the factory reset doesn't unlink your device from your Sky account which means you can't relink/reactivate it without intervention from a back office team that can take a couple of days. At least if being done at the instruction of a Sky support engineer whilst on a call/chat they can immediately escalate to the correct team to fix the problem should it occur.

Re: Factory reset

daveypalmer — Sat, 23 Nov 2024 20:02:59 GMT

How can I contact the correct person to correct this problem

Re: Factory reset

GD1 — Sat, 23 Nov 2024 20:04:43 GMT

@daveypalmer wrote:

How can I contact the correct person to correct this problem

What problem, you've tagged onto an older thread with no context into the issue your having.

There are no direct contacts within Sky, you need to ring the call centre.