topic Re: TV Mutes almost daily in Sky Stream

TV Mutes almost daily

chepstow99 — Wed, 20 Nov 2024 10:48:54 GMT

Happening more now where the TV Suddenley mutes for a few seconds and an on screen announcement asks for request programme or repeat request all this without pressing the microphone button on the remote control.

Re: TV Mutes almost daily

mikealanr — Wed, 20 Nov 2024 11:12:06 GMT

Hi @chepstow99

Sky glass has a far field microphone that is listening for you to say "hello Sky" and then a voice command. This can be disabled as outlined here: https://www.sky.com/help/articles/voice-control-sky-glass or by pressing the mute button on the side of your glass.

Turning this off will still allow the microphone in the remote to work by pressing the button on the remote.

MikeAlanR

Re: TV Mutes almost daily

chepstow99 — Wed, 20 Nov 2024 20:23:57 GMT

Thanks Mike, I dont have Sky Glass its the puck version (Stream), the same principal applies Im guessing apart from pressing the button on the TV. I have a samsung QLED 65"

Re: TV Mutes almost daily

GD1 — Wed, 20 Nov 2024 20:46:29 GMT

@chepstow99 Are you sure it's a stream puck message? and not your Samsung TV?

For stream to respond to voice commands you need to press the voice button on the stream remote.

Re: TV Mutes almost daily

mikealanr — Wed, 20 Nov 2024 20:50:09 GMT

@GD1 - Iclearly forgot what forum I was in! @chepstow99 my advise applies to Sky Glass not Stream.

MikeAlanR