topic Re: Sky puck won’t play live Tv in Sky Stream

Sky puck won’t play live Tv

helenwenborn — Wed, 20 Nov 2024 09:02:23 GMT

My sky puck only works on the apps like Netflix, it won't play live tv. It shows a tv guide but won't play anything. Done a broadband check and it's saying my broadband is fine

Re: Sky puck won’t play live Tv

lettice — Wed, 20 Nov 2024 11:02:52 GMT

Would suggest trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

Re: Sky puck won’t play live Tv

pool123 — Tue, 21 Jan 2025 22:27:09 GMT

same problem. the puck will play apps with no issues what so ever, but when watching live tv it keeps going off or stuttering so the sound goes out of sync. i can reboot the puck multiple times a night

Re: Sky puck won’t play live Tv

Jporch316 — Wed, 22 Jan 2025 07:14:12 GMT

@pool123 wrote:
same problem. the puck will play apps with no issues what so ever, but when watching live tv it keeps going off or stuttering so the sound goes out of sync. i can reboot the puck multiple times a night

Have you run a network check in the settings of the Netflix app to see what speeds are reaching your puck?

Re: Sky puck won’t play live Tv

pool123 — Wed, 22 Jan 2025 19:48:25 GMT

yes speed is 79.87 Mbps