topic Re: Picture Intermittently Pixelating - ITV channels in Sky Stream

Picture Intermittently Pixelating - ITV channels

Super+Anthony — Mon, 18 Nov 2024 13:52:04 GMT

Yet more pixelation issues on ITV4 tonight 19.07 and then again two or three times 19.16/19.17/19.30

Moderator note: subject of thread updated to better reflect the conversation

Re: Picture Intermittently Pixelating - Many Channels

MohsinAwan — Wed, 13 Nov 2024 20:13:35 GMT

@Super+Anthony they fixed UHD sports and crashed the terrestrial channels in hd 😁 I am getting pixelation too on itv 1 . This is so poor from sky , honestly one thing after the other

Re: Picture Intermittently Pixelating - Many Channels

Super+Anthony — Wed, 13 Nov 2024 22:06:07 GMT

@MohsinAwan I know, it's hugely inconvenient and frustrating.
2 more at 22.05

Re: Picture Intermittently Pixelating - Many Channels

Bluegiraffe — Fri, 15 Nov 2024 17:24:23 GMT

Again

Black image after pixelation on ITV 1 during the chase

- 3 times in 30 mins today
- Ethernet connected puck
- No issue with internet speed checked on Netflix app - 55 mbps
- continuous pixelation during the show as well

Sky? Hello?

Re: Picture Intermittently Pixelating - Many Channels

Uniform576 — Fri, 15 Nov 2024 19:16:57 GMT

No ifs, No buts, Completely unacceptable!

Re: Picture Intermittently Pixelating - Many Channels

MontSky22 — Fri, 15 Nov 2024 20:43:03 GMT

im having it every 2 mins when its bad

seems worse on movement or transitions and have it on many channels, live tv and indepent apps not to mention SKys own tv channels

Re: Picture Intermittently Pixelating - Many Channels

Super+Anthony — Fri, 15 Nov 2024 21:34:02 GMT

My WiFi is over 500MBPS and I agree it's very poor @MontSky22

Re: Picture Intermittently Pixelating - Many Channels

billbir — Fri, 15 Nov 2024 22:19:34 GMT

ITV News and BBC news both broke up and completely blacked out about 10.05 pm tonight. Some programmes almost unwatchable. Not a broadband issue as getting 313 mb/s.

Re: Picture Intermittently Pixelating - Many Channels

Super+Anthony — Sun, 17 Nov 2024 21:17:23 GMT

Yet more pixelation issues ITV4 21.16

Re: Picture Intermittently Pixelating - ITV channels

KevNewMedia — Tue, 19 Nov 2024 10:52:30 GMT

Hi Everyone

Your comments started off in the other thread, and because this issue is applicable to ITV's own channels, I've moved your comments here. Some comments might look out of place as a result.

We have an ongoing investigation with ITV's channels and will update this thread as soon as we know more.

If you have a pixelation problem with channels other than ITV, please create your own post here and a member of the Community will be along to help 😀

This post will be marked as the answer, so that people get the most up-to-date information. Please note that this doesn't mean the issue is fixed, or not under investigation 😀

Re: Picture Intermittently Pixelating - ITV channels

squareeyeschris — Mon, 18 Nov 2024 16:15:37 GMT

@KevNewMedia

Does this mean it's an itv problem now, not a Sky problem?

Re: Picture Intermittently Pixelating - ITV channels

KevNewMedia — Mon, 18 Nov 2024 16:41:13 GMT

@squareeyeschris wrote:

@KevNewMedia

Does this mean it's an itv problem now, not a Sky problem?

Hi @squareeyeschris

I can't say at this time - we'll work with ITV if we believe it's the feed coming in from them. Either way, we'll work to get a resolution 👍

Pixelation especially on ITV

caityboo — Mon, 18 Nov 2024 21:04:03 GMT

Having major problems with pixelation especially on ITV channels.Is this an ongoing problem or is it just me.

Full fibre 150 and checked download speed all good.

Any ideas would be gratefully received.Thanks😔

Re: Pixelation especially on ITV

mikealanr — Mon, 18 Nov 2024 21:05:34 GMT

Hi @caityboo

No issues here. Wife watching the soaps and now jungle. Try powering off your TV at the mains for a few minutes.

MikeAlanR

Re: Picture Intermittently Pixelating - ITV channels

caityboo — Tue, 19 Nov 2024 09:29:44 GMT

It does it on both glass TV and sky puck upstairs..

Internet is fine and both wired connectors.

Getting 156 mbs so god knows why it breaking up just on

Re: Picture Intermittently Pixelating - ITV channels

rossc1989 — Tue, 19 Nov 2024 10:18:52 GMT

I have started having pixelating issues on live tv as well as the image freezing but the sound carries on? If I restart the puck it works again for a little while then starts happening again? Makes live tv unwatachble.

Re: Picture Intermittently Pixelating - ITV channels

rossc1989 — Tue, 19 Nov 2024 10:19:53 GMT

I should have said this seems to be every channel? BBC channels pixelate but all other channels seems to freeze

Re: Picture Intermittently Pixelating - ITV channels

Luce30 — Tue, 19 Nov 2024 16:33:47 GMT

Over the last couple of days ITV1 has started twitching / pixelating, doesn't happen on any other channel 😕

Re: Picture Intermittently Pixelating - ITV channels

Mattcole — Tue, 19 Nov 2024 17:38:40 GMT

Glad I looked online about this ITV issue, Its been driving me insane.

It's happening constantly too, had to turn it off due to unwatchable. Every other channel fine.

Not good sky.

Re: Picture Intermittently Pixelating - ITV channels

Paulgoode — Tue, 19 Nov 2024 18:07:49 GMT

I have the same problem on sky stream. Pixelating on ITV3