topic Re: Compensation for lip synch problems on Sky Stream? in Sky Stream

Compensation for lip synch problems on Sky Stream?

charliedawg — Tue, 19 Nov 2024 21:23:26 GMT

Now that Sky claim to have fixed the lip synching problem on Sky Stream - are users going to be compensated for putting up with this annoying fault for months?

Re: Compensation for lip synch problems on Sky Stream?

GD1 — Tue, 19 Nov 2024 21:27:53 GMT

@charliedawg No one on the community can tell you if that will happen, you'll need to call Sky to discuss this.

Re: Compensation for lip synch problems on Sky Stream?

DantheSwan — Wed, 20 Nov 2024 13:10:46 GMT

I contacted Sky regarding this for the audio issues and the pixelation issues on every channel, they wanted to give me one month free but I've declined

I'm wanting all five months service cost refunded and my contract cancelled without penalty

I know I can leave the contract penalty free anyway so that's no issue but I'm currently in contact with Centre for Effective Dispute Resolution.

I've pointed them to the 46 page thread discussing Sky's incompetence and expect full compensation soon

Re: Compensation for lip synch problems on Sky Stream?

charliedawg — Wed, 20 Nov 2024 16:29:56 GMT

Many thanks for your helpful response.