https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-software-error-after-moving-house/m-p/4824925#M38838 <P>Sky puck software error after moving house and getting a new router</P> Tue, 19 Nov 2024 14:14:52 GMT Jason131 2024-11-19T14:14:52Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-software-error-after-moving-house/m-p/4824925#M38838 <P>Sky puck software error after moving house and getting a new router</P> Tue, 19 Nov 2024 14:14:52 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-software-error-after-moving-house/m-p/4824925#M38838 Jason131 2024-11-19T14:14:52Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-software-error-after-moving-house/m-p/4825024#M38847 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4253407">@Jason131</a>&nbsp;</P><P>&nbsp;</P><P>Did you reset the puck? You should have just reset the network and connected it to your new router.</P><P>&nbsp;</P><P>The best thing to do is try using an ethernet cable and then once set up reconnect to wifi. Also run through the troubleshooting outlined here: <A href="https://www.sky.com/help/articles/sky-glass-software-error" target="_blank">https://www.sky.com/help/articles/sky-glass-software-error</A></P><P>&nbsp;</P><P>MikeAlanR</P> Tue, 19 Nov 2024 15:55:33 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-software-error-after-moving-house/m-p/4825024#M38847 mikealanr 2024-11-19T15:55:33Z