topic Re: Sky stream puck not connecting to internet in Sky Stream

Sky stream puck not connecting to internet

PaulyD12 — Mon, 18 Nov 2024 17:39:08 GMT

Just unboxed the sky stream puck. Plugged in but will not connect to internet. Using Vodafone wifi hub. Other devices connected to WiFi and are working. Message on TV We can't connect to your internet. Connected to broadband router X connection to internet ..... Retrying .... Please help 😊

Re: Sky stream puck not connecting to internet

mikealanr — Mon, 18 Nov 2024 19:29:18 GMT

Hi @PaulyD12

Try walking through the troubleshooting steps here: https://www.sky.com/help/home/sky-tv/sky-tv-stream/setting-up-sky-stream/articles/connect-tv-help-sky-glass-sky-stream-puck

If that doesn't work you will need to call Sky. We are fellow subscribers here on the forum.

MikeAlanR