topic Streaming constantly dropping in Sky Stream

Streaming constantly dropping

Dan166 — Mon, 18 Nov 2024 14:12:08 GMT

For days, if not weeks now my streaming service has been effectively useless, my broadband strength shows as perfect t on the app but programmes just won't load or consistently freezes. Any help /ideas?

Re: Streaming constantly dropping

MarkGoldsmith — Mon, 18 Nov 2024 15:40:08 GMT

@Dan166 wrote:
For days, if not weeks now my streaming service has been effectively useless, my broadband strength shows as perfect t on the app but programmes just won't load or consistently freezes. Any help /ideas?

@Dan166 firstly have you tried rebooting the stream puck, as this can fix issues like this?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If that doesn't help then on your Sky Stream pcuk can you open Netflix, go to Get Help, Check Your Network and then run the diagnostic and it will report back when download speed the stream puck is getting.

Re: Streaming constantly dropping

Dan166 — Mon, 18 Nov 2024 15:50:50 GMT

The reset seems to have worked perfect. Thank you so much 👍🏼

Re: Streaming constantly dropping

MarkGoldsmith — Mon, 18 Nov 2024 16:31:04 GMT

@Dan166 wrote:
The reset seems to have worked perfect. Thank you so much 👍🏼

Nice to see.

Reboots usually sort problems like this that just occur at out nowhere, as like most technological devices its always good to give them a reboot every so often.