https://helpforum.sky.com/t5/Sky-Stream/Faulty-Puck/m-p/4822530#M38661 <P>Connected by hdmi and speed 32.54. It seems to be a fault with live playback as I can correct it without rebooting by fast forwarding as much as possible.</P><P>Thanks for your input.</P> Sun, 17 Nov 2024 14:19:20 GMT Razbeatle 2024-11-17T14:19:20Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-Puck/m-p/4820698#M38472 <P>Was working OK since supply a few weeks ago. Now its faulty. Programme stops and jumps back and keeps doing that until rebooted.</P><P>&nbsp;</P> Fri, 15 Nov 2024 14:52:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-Puck/m-p/4820698#M38472 Razbeatle 2024-11-15T14:52:36Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-Puck/m-p/4820710#M38473 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4249394">@Razbeatle</a>&nbsp; How is the puck connected to the hub/router?&nbsp; &nbsp;What speed is the puck getting?&nbsp; &nbsp;</P> <P>&nbsp;</P> <P>On the puck open the netflix app, go to Get Help, run the connection test.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 15 Nov 2024 15:05:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-Puck/m-p/4820710#M38473 GD1 2024-11-15T15:05:36Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-Puck/m-p/4822530#M38661 <P>Connected by hdmi and speed 32.54. It seems to be a fault with live playback as I can correct it without rebooting by fast forwarding as much as possible.</P><P>Thanks for your input.</P> Sun, 17 Nov 2024 14:19:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-Puck/m-p/4822530#M38661 Razbeatle 2024-11-17T14:19:20Z