topic Re: Can I use one remote for two pucks in Sky Stream

Can I use one remote for two pucks

Leesa — Sat, 16 Nov 2024 09:35:29 GMT

I have sky stream in two rooms in my house. The remote has stopped working in the living room, I've contacted sky about a replacement and am waiting to hear back. However in the meantime can I pair the remote from the bedroom to the living room? I've tried pressing the 7&9 and then 1&3 to pair them. But I'm guessing as the old remote is still paired it's not letting me do this. Is it possible or am I just left with no access to sky in the living room all weekend?

Re: Can I use one remote for two pucks

lettice — Sat, 16 Nov 2024 09:57:54 GMT

You cannot share the remote as you are describing.

Go through this help article for your broken remote control.

If it does not fix your problem, you can order a replacement remote using the online form in this help article:

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass

Re: Can I use one remote for two pucks

lettice — Sat, 16 Nov 2024 10:00:00 GMT

If you have a previous Sky Q remote, you can pair that to your Sky Stream puck.

Most but not all function buttons work.

Re: Can I use one remote for two pucks

Chrisee — Sat, 16 Nov 2024 10:00:51 GMT

@Leesa the remotes can only be paired using bluetooth with one puck at a time but can operate multiple pucks if in infra red mode but voice search wont work on either puck You can unpair the remote by pressing 7 & 9 togrther for 3 seconds the remote should be in infrared mode. You can pair the remote to a puck by pressing and hokding 1 & 3 together again for 3 seconds and wait until the screen confirms the remote has connected.

If tge remote is programmedcto control the volume and power for a TV thst will of courseconly work for the TV you set it up to control

Re: Can I use one remote for two pucks

Leesa — Sat, 16 Nov 2024 10:12:47 GMT

Thank you so much. I'll try this. Otherwise it'll be a long weekend with no sky for a toddler!

Re: Can I use one remote for two pucks

Leesa — Sat, 16 Nov 2024 10:13:42 GMT

Thank you, as I said in the post I've done all that and contacted sky for a replacement. My concern is something for the interim.

Re: Can I use one remote for two pucks

Leesa — Sat, 16 Nov 2024 10:15:33 GMT

@Chrisee

Thank you so much. I'll try this. Otherwise it'll be a long weekend with no sky for a toddler!

just for when the new remote comes. Will I have an issue pairing it to the pick in the living room when the old broken one is paired or will this override the original one?

Re: Can I use one remote for two pucks

Leesa — Sat, 16 Nov 2024 10:16:07 GMT

@lettice

Thank you, as I said in the post I've done all that and contacted sky for a replacement. My concern is something for the interim.

Re: Can I use one remote for two pucks

Chrisee — Sat, 16 Nov 2024 10:36:27 GMT

@Leesa shouldn't be a problem pairing a new remote breaks the old pairing.