topic Re: Sky Q to Sky Stream in Sky Stream

Sky Q to Sky Stream

Nhs+Porter — Fri, 15 Nov 2024 21:02:44 GMT

Why can't I upgrade from Sky Q to Sky Stream

Re: Sky Q to Sky Stream

Exiled-in-HH — Fri, 15 Nov 2024 21:14:48 GMT

That's a change rather than upgrade😉

Phone Sky to make the change .... they probably want to make sure customers know they have to return all their current equipment as part of the change🤔

Re: Sky Q to Sky Stream

Jporch316 — Fri, 15 Nov 2024 21:26:48 GMT

@Nhs+Porter wrote:
Why can't I upgrade from Sky Q to Sky Stream

If you are still in contract with Q then the only route to swap his by calling up

Re: Sky Q to Sky Stream

Exiled-in-HH — Fri, 15 Nov 2024 21:30:46 GMT

@Jporch316 wrote:
@Nhs+Porter wrote:
Why can't I upgrade from Sky Q to Sky Stream
If you are still in contract with Q then the only route to swap his by calling up

Isn't it necessary to be in contract to have Sky Q🤔

Re: Sky Q to Sky Stream

Jporch316 — Fri, 15 Nov 2024 21:32:01 GMT

@Exiled-in-HH wrote:
@Jporch316 wrote:
@Nhs+Porter wrote:
Why can't I upgrade from Sky Q to Sky Stream
If you are still in contract with Q then the only route to swap his by calling up
Isn't it necessary to be in contract to have Sky Q🤔

As opposed to rolling contract

Re: Sky Q to Sky Stream

Fothergill1 — Fri, 15 Nov 2024 21:34:22 GMT

@Nhs+Porter You can't make the change online as the streaming platform requires a different account/contract and it is not possible to have both a stream/glass and Sky Q account active at the same time. You will need to call Sky if you want to change to Stream.

If Sky is your mobile provider you can phone them by dialling 150.

If it is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help at the bottom of the page, click on this and you will see an 0333 phone number to use to call Sky. Unfortunately I cannot include the actual phone number as the forum filters will block it.

Make sure you do your homework first and please do not think of Stream as an upgrade. It is simply a way of getting Sky when you can't, or don't want, a satellite dish. Also be aware you need fast AND stable broadband or you will not have a good viewing experience.

Personally I moved property and no longer had access to a satellite dish so I purchased a Glass TV which I had for 18 months before selling it and moving to the Stream puck. I do not regret this decision at all. I have now moved again and now have access to a satellite dish but am more than happy with the convenience of the streaming platform. I need to reboot the puck from time to time but I also had to do this with the Sky Q box.

Re: Sky Q to Sky Stream

Exiled-in-HH — Fri, 15 Nov 2024 21:54:32 GMT

@Jporch316 wrote:
@Exiled-in-HH wrote:
@Jporch316 wrote:
@Nhs+Porter wrote:
Why can't I upgrade from Sky Q to Sky Stream
If you are still in contract with Q then the only route to swap his by calling up
Isn't it necessary to be in contract to have Sky Q🤔
As opposed to rolling contract

So anyone with a "rolling contract" contract does not need to phone Sky to change?