topic Sky Puck error message in Sky Stream

Sky Puck error message

saintcleer — Fri, 15 Nov 2024 21:10:19 GMT

Can't watch TV through my Sky Puck. Got a constant message saying Sorry due to a technical issue you have a limited service we are working hard to fix this issue.

I have followed all the advice given of unplugging TV and holding button on Puck until lights come up and change colour then followed the instructions to set up the Puck again all good connected to Internet. Press home page oh look same message still there.

Re: Sky Puck error message

Jporch316 — Fri, 15 Nov 2024 21:28:10 GMT

Have you tried pulling the puck plug from the wall for a few minutes ?

Re: Sky Puck error message

saintcleer — Fri, 15 Nov 2024 21:52:41 GMT

Yes that was part of Sky instructions. Didn't work

Re: Sky Puck error message

Jporch316 — Fri, 15 Nov 2024 21:55:10 GMT

@saintcleer

I have escalated your call to the online sky community team l. Please lot for an invitation to chat with them

Re: Sky Puck error message

saintcleer — Fri, 15 Nov 2024 22:01:30 GMT

Thank you

Re: Sky Puck error message

Lisa-P1987 — Sat, 16 Nov 2024 08:16:23 GMT

Thanks for escalating this. We’ve sent saintcleer an invite to chat.

Re: Sky Puck error message

saintcleer — Sat, 16 Nov 2024 09:24:38 GMT

Thank you I have spoken to Sky help and they are assisting with the problem. Think might end up as replacement puck required

Re: Sky Puck error message

saintcleer — Tue, 26 Nov 2024 14:52:28 GMT

I have to say I never got this invitation to chat. I used my own initiative and rang Sky