topic Re: Legend extra channel in Sky Stream

Legend extra channel

Chloe142 — Mon, 11 Nov 2024 16:44:59 GMT

The channel above I always get as part of my package, does anyone know why it's now asking for me to upgrade my package to get this channel thanks

Re: Legend extra channel

Jporch316 — Mon, 11 Nov 2024 18:37:40 GMT

@Chloe142 wrote:
The channel above I always get as part of my package, does anyone know why it's now asking for me to upgrade my package to get this channel thanks

@Chloe142

try pulling the plug for a few minutes from the socket it often clears these glitches

if you are trying to play content from legend extra from your playlist it can occasionally show this message if they don't own the streaming rights for said show

Re: Legend extra channel

Alan_H — Mon, 11 Nov 2024 20:19:31 GMT

I have this same issue just from tonight so I wonder if this is a sky stream problem? I've tried unplugging and resetting the puck and it made no difference. Seems to be the only channel with the issue

Re: Legend extra channel

Pillws912 — Mon, 11 Nov 2024 23:04:13 GMT

Yeah mine the same from this morning 11/11/24 but never an issue before and not changed my subscription

Re: Legend extra channel

lettice — Tue, 12 Nov 2024 00:15:07 GMT

This channel has suffered from this many times before.

Been reported on here before.

It happens at least every few months or so for me.
Have found doing the below gets it resolved.

Send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

Re: Legend extra channel

Paul+Dray — Tue, 12 Nov 2024 00:27:03 GMT

Yep I'm getting this message just for legend xtra channel tonight too.

Have emailed ViewerR@sky.uk

Re: Legend extra channel

Chloe142 — Tue, 12 Nov 2024 17:33:59 GMT

Thanks for the info email sent, and the channel is still the same

Re: Legend extra channel

Alan_H — Tue, 12 Nov 2024 19:11:58 GMT

Yes, still an issue for me tonight as well.

I have also sent an email so hopefully they will do something about it soon. Madness that a free view channel can't be viewed on skys platform!

Re: Legend extra channel

Michelle173 — Tue, 12 Nov 2024 23:17:48 GMT

So sick of these constant problems!

Does anyone else have problems with Netflix continually freezing when trying to choose a programme to watch?

Re: Legend extra channel

Chloe142 — Wed, 13 Nov 2024 12:50:38 GMT

Yes I have lots of issues since I signed up to sky, the freezing Netflix issue happens every now and then, also pixels of the picture keeps breaking down, the Sky puck turns itself off every now and then, the worst issue I have had no landline now pushing 6 weeks, worst thing I ever did was sign up to Sky.

Re: Legend extra channel

Paul+Dray — Wed, 13 Nov 2024 17:11:40 GMT

Ive had a couple of replies from Viewer Relations now.

First one saying "I have checked this on Sky Glass and Stream today and was unable to recreate the upgrade message you received."

I replied to say others have the same issue.

Second reply "As advised, we are unable to replicate the issue you are facing with this channel. That is not to say you are not experiencing an issue, but that the issue is not with the channel itself."

However when I turned my Sky Stream puck on today a message came up on my screen showing this:

Perhaps this is a problem then that is affecting certain customer accounts...for whatever reason that could be.

Re: Legend extra channel

Paul+Dray — Wed, 13 Nov 2024 17:46:19 GMT

Just to clarify the only 'limited service' that I'm actually having is not being able to view the Legend Xtra channel.

Re: Legend extra channel

Jporch316 — Wed, 13 Nov 2024 17:50:47 GMT

@Paul+Dray

I have escalated your post to the online sky community support team to see if they can resolve

I will also escalate in the closed forum

Re: Legend extra channel

Lisa-P1987 — Wed, 13 Nov 2024 18:03:46 GMT

Thanks for escalating this. We’ve sent Paul+Dray an invite to chat.

Re: Legend extra channel

Jporch316 — Wed, 13 Nov 2024 18:34:50 GMT

All

theres a similar thread in the sky glass forum

I've raised the issue with the online support team and in the superuser forum

I'll report back when more info is available . In the meantime can you post here or in the other thread if the situation resolves itself

Re: Legend extra channel

Alan_H — Wed, 13 Nov 2024 20:21:50 GMT

I am still getting this message and cannot watch Legend Extra, this is the third day now.

I've had no replies from the email address suggested (except the automated one).

when will this be resolved as it's ridiculous that we are being asked to upgrade subscriptions to watch a free view channel. I have again tried a puck reset and that has not helped.

So frustrating as I watch this channel often (or did)

Re: Legend extra channel

Jporch316 — Wed, 13 Nov 2024 20:36:48 GMT

Hi @Alan_H

see my previous post before yours ....

Re: Legend extra channel

Alan_H — Wed, 13 Nov 2024 20:38:46 GMT

Sorry I thought your reply was specific to the one that you got escalated rather than the thread in general.

Re: Legend extra channel

Jporch316 — Wed, 13 Nov 2024 20:40:59 GMT

@Alan_H wrote:
Sorry I thought your reply was specific to the one that you got escalated rather than the thread in general.

I've escalated it as a general issue (although it's not affecting all users) in the superuser forum

Re: Legend extra channel

Alan_H — Wed, 13 Nov 2024 20:44:00 GMT

Thank you very much for escalating.