New sky puck no sound

DUCADUCADUC — Wed, 13 Nov 2024 14:58:02 GMT

Hi,

just setup sky stream and I have no sound! Normal tv sound is as it should be, just nothing with the puck sound wise.

picture quality is good- possibly I gave up too early when doing the device setup. Can the puck be reset to factory settings?

Re: New sky puck no sound

CoffeeDrinker — Wed, 13 Nov 2024 15:25:03 GMT

@DUCADUCADUC It could be that your TV/sound system doesn't like the default Dolby Digital Plus sound format the puck uses.

Try going to Settings at the bottom of the Home Screen > Picture & sound > Sound

Try setting the output format to Dolby Digital (not Dolby Digital Plus) and see if the sound starts working with that. If not, try changing the output format to PCM Stereo.

If you're still not getting sound at this point, it could be a fault with the puck itself. Try the above first and let us know the result.

topic Re: New sky puck no sound in Sky Stream

New sky puck no sound

Re: New sky puck no sound