https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-reacting/m-p/4817669#M38279 Hi Using a sky stream pick in Ireland. On Saturday light wouldn't come on..replaced batteries in remote even though remote seemed fine and working. Now it happening again. Can't even reste it using the instructions they gave to hold down 4&amp;6 and turn off etc. What to do now if can even reset the puck? Tue, 12 Nov 2024 21:04:44 GMT Cmcc82 2024-11-12T21:04:44Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-reacting/m-p/4817669#M38279 Hi Using a sky stream pick in Ireland. On Saturday light wouldn't come on..replaced batteries in remote even though remote seemed fine and working. Now it happening again. Can't even reste it using the instructions they gave to hold down 4&amp;6 and turn off etc. What to do now if can even reset the puck? Tue, 12 Nov 2024 21:04:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-reacting/m-p/4817669#M38279 Cmcc82 2024-11-12T21:04:44Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-reacting/m-p/4817672#M38281 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4246588">@Cmcc82</a>&nbsp;</P><P>&nbsp;</P><P>try this&nbsp;</P><P>&nbsp;</P><P class=""><SPAN class="">The remote can be reset and paired again following these steps;</SPAN></P><OL><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 7 and 9 together on your Sky remote for three seconds.</SPAN></LI><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 4 and 6 together for three seconds.</SPAN></LI><LI><SPAN class=""><SPAN class="">&nbsp; </SPAN>Press and hold 1 and 3 together for three seconds and follow the on-screen instructions.</SPAN></LI></OL><P><SPAN class="">if that doesn't work try pulling the plug completely from the wall for a few minutes&nbsp;</SPAN></P> Tue, 12 Nov 2024 21:11:15 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-not-reacting/m-p/4817672#M38281 Jporch316 2024-11-12T21:11:15Z