topic Re: I have a sky puck and keep losing connection in Sky Stream

I have a sky puck and keep losing connection

Mark335 — Thu, 19 Sep 2024 13:05:28 GMT

I have a sky glass tv and sky pick and I keep losing connection to my wifi with the puck . It is happening more and more often.

Re: I have a sky puck and keep losing connection

Fothergill1 — Thu, 19 Sep 2024 14:30:55 GMT

Hi @Mark335 and welcome to the forum. Your puck might just be losing the network connection when it is in standby so go into the Settings > Start up & standby menu and make sure that the option for "Networked standby mode" to ON. I would also turn OFF the overnight power saving.

Re: I have a sky puck and keep losing connection

Mister_Dalek — Thu, 19 Sep 2024 14:31:19 GMT

@Mark335 wrote:
I have a sky glass tv and sky pick and I keep losing connection to my wifi with the puck . It is happening more and more often.

The room in which you have your puck needs to have a fast and stable broadband signal at all times in order to function.
If the Wifi signal strength is not high enough then you need to move your puck or your router or install a Wi-Fi mesh system or use power line adapters in order to pass a broadband signal of sufficient quality to the puck.

Re: I have a sky puck and keep losing connection

BrendanH1 — Fri, 20 Sep 2024 14:31:01 GMT

Which settings? SkyTV .. It wont swith on .. continous flashing

Re: I have a sky puck and keep losing connection

SarnieF — Tue, 12 Nov 2024 19:01:33 GMT

I'm not very technical, can you please advise what is the WiFi mesh system or Power line adapter ? I'm fed up of my puck cutting off 😫

Re: I have a sky puck and keep losing connection

Jporch316 — Tue, 12 Nov 2024 19:42:20 GMT

@BrendanH1 wrote:
Which settings? SkyTV .. It wont swith on .. continous flashing

Try pulling the plug for a little while

Re: I have a sky puck and keep losing connection

Jporch316 — Tue, 12 Nov 2024 19:45:54 GMT

Powerline adapters use your electrical circuits as an Ethernet alternative

they come in a pair and you plug one directly into the electrical socket near your router. An Ethernet cable then can be plugged from the router to the adapter

thenaecond adapter can then be plugged into a socket near your glass / stream. You can then plug another ethernet cable from the device to the adapter. This then creates a wired connection directly from your device to the router.

it sounds more complicated than it is .... no setup necessary. Argos probably sell an inexpensive set