topic Re: Erroneous no internet connection message when turned on in Sky Stream

Erroneous no internet connection message when turned on

Jakki62 — Sun, 10 Nov 2024 14:10:46 GMT

When we turn on the puck it says there is no internet connection and the time is approx 7,5 hours out. If we wait a few minutes with this blue screen then press the home button everything comes up as it should.

Re: Erroneous no internet connection message when turned on

lettice — Sun, 10 Nov 2024 14:21:50 GMT

One cause of this maybe an option in The Sky Stream puck settings.

We tend to recommend changing the defaults to the settings below;

Go into your puck settings and change the following options;

Settings>Start up and Standby>
Set Network standby mode to ON and Overnight power saving to OFF.

Re: Erroneous no internet connection message when turned on

Jakki62 — Sun, 10 Nov 2024 14:50:46 GMT

Thanks, I'll give it a try and let you know if it works.

Re: Erroneous no internet connection message when turned on

Jakki62 — Tue, 12 Nov 2024 07:09:37 GMT

Unfortunately that did not work, although it did correct the time on the blue error screen.

Re: Erroneous no internet connection message when turned on

Jporch316 — Tue, 12 Nov 2024 08:21:43 GMT

Hi @Jakki62

I have escalated your issue to the online sky community support team

please look out for an invitation to chat with them

Re: Erroneous no internet connection message when turned on

Mr+Flibbles+86 — Tue, 12 Nov 2024 08:30:57 GMT

Thanks for escalating this. We’ve sent an invite to @Jakki62 to chat.

Re: Erroneous no internet connection message when turned on

NickJJ — Tue, 12 Nov 2024 12:29:46 GMT

This is such an annoying issue and surely Sky could easily correct it with an update.

I thought some European directive meant zombie equipment always switched itself off so the settings mentioned won't make a difference?

The Puck always switches itself off and I can put it on a few minutes later and the message can report no WIFI (even if Ethernet connection). So random and the Puck should have a bit more patience as it can often sort itself out without switching off and on!

Come on Sky and sort it!

Re: Erroneous no internet connection message when turned on

Alan_H — Tue, 12 Nov 2024 20:09:47 GMT

I get this message a lot of the time, I have the settings suggested in the thread set as suggested and it makes no difference. It started happening around 4-months ago for me and I get the message 40/50% of the switch ons

my internet is 1GB and my wifi is solid at 350-390mbps in the area the puck sites

Re: Erroneous no internet connection message when turned on

Jakki62 — Mon, 18 Nov 2024 18:51:00 GMT

On advice from sky I powered down the broadband router. I decided to also power down the puck, cut the mains, on Friday. Left for a couple of hours, fired it all back up and since then it has worked fine. Might be worth a try.